What’s changing?
Previously, tickets were submitted through ClickUp, which required opening a separate platform. Going forward, all support requests will be handled directly through our live Intercom chat that is located in the bottom-right corner, which is equally accessible through the Help Center:
How to submit a request now
Open the live chat in the bottom-right corner of the platform.
Start a conversation and get instant help from Fin, our AI support bot.
If needed, your request will be escalated to a human support agent.
When a ticket is required, it will be automatically created for you, so no extra steps are needed.
Where to find your tickets
All tickets are now stored in the Help Center → Ticket Portal, where you can:
View the status of your requests;
See all tickets submitted by colleagues from the same company you’ve been added to:
The portal allows you to view who submitted each ticket, what it is about, and the dates it was submitted and last updated, making it easy to track requests:
This change is designed to reduce friction, speed up responses, and keep everything in one place. If you have any questions, just open the chat. We’re there to help!