1. What happens when I connect my company email?
VAT4U will sync your company emails with VAT4U Inbox. You can use this account to send notifications, compose emails, and manage communication directly from the platform. Company Administrators will also have access to the connected company email account for sending emails.

2. What happens when I connect my personal company email?
VAT4U will sync your personal company emails with the VAT4U Inbox. Only you will have access to read and send emails from your personal account.

3. Can other users see my emails?
Emails from the accounts connected via your Home Company settings are visible to Administrator users of your company. Personal company email accounts connected under your user profile are private and only visible to you unless you directly link an email to an object in VAT4U, when email becomes visible to any user having access to that particular object.

4. What happens when I link an email to an object in VAT4U?
The linked email becomes available directly from the object (e.g., an Expense, Claim, or Query). Only users with access to that object can see the linked emails.

5. What happens if I delete the email integration?
Emails that are not linked to any objects will be deleted from VAT4U. Emails that are already linked to an object will remain attached to that object but will no longer appear inside VAT4U Inbox.

6. What is Smart BCC?
Smart BCC is a virtual mailbox hosted by VAT4U. It allows you or your company users to:

• Send emails with a BCC to your dedicated Smart BCC address, making the email visible in the VAT4U Inbox.
• Link any email communication directly to Expenses, Claims, Tasks, or other objects in VAT4U.
• Forward an expense document (e.g., invoice or receipt) to the Smart BCC address to automatically create a new Expense inside VAT4U.

You can also whitelist external domains, which will be allowed to send emails to Smart BCC.

7. Can I use "Smart BCC" without integrating my email account?
Yes, you can enable Smart BCC to automatically forward emails into VAT4U without syncing a full mailbox. However, to reply to emails, you will need to connect either a company or a personal email account.

8. Can I control which emails are synced with VAT4U?
Yes, you have several options:

• Select specific folders or labels you want to sync;
• Blacklist particular senders or whole sender domains (e.g., banks, sensitive correspondents) to ensure emails from them are never synced into VAT4U.

9. What happens if I read or archive an email in VAT4U?
You can choose how VAT4U handles read and archive actions during the integration setup:

• Sync read/archive status with your original email account.
• Only mark as read/archive inside VAT4U, while leaving the original emails unchanged.

10. Is it possible to remove certain emails from VAT4U after syncing?
Yes, you can manually unlink or delete emails from VAT4U as long as they are not linked to an object.

11. How often does VAT4U sync emails?
Email syncing occurs regularly (depending on the provider and connection limits), ensuring that new incoming and outgoing emails are updated throughout the day.

12. Can I use multiple email accounts?
Yes, you can connect multiple email accounts to VAT4U, both company and personal. You control access for each connected account individually.

13. Which email providers are supported?
VAT4U supports most major providers like Microsoft 365, Exchange, Gmail, IMAP-compatible servers, and others.

14. Does VAT4U change anything in my original mailbox?
No changes are made unless you enable two-way syncing for actions like read or archive. By default, VAT4U only reads and copies emails.

15. Are attachments also synced?
Yes, VAT4U syncs emails, including their attachments, making it easier to access supporting documents when linked to objects.

16. How does VAT4U handle my email security?

All emails are stored with enterprise-level security measures. Emails are encrypted at rest and in transit. We are SOC2 certified, demonstrating our commitment to continuously improving the security of our platform.